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Support

Our team of Drupal and WordPress experts can help you realize your website’s potential.

We’ve got your plugin and module updates covered. But to us, that’s just the beginning. Learn more about our smart website support or submit a request to our team.

Give us a try

Kanopi Cares

We’ve got your plugin and module updates covered. But to us, that’s just the beginning. Our support plans integrate strategy, design, and development to make sure that your website is working for you.

Your Time Is Money

That’s why we reply to your ticket with a smile and within one hour of your support request. We resource your account based on the monthly allocation, but we only take action when you submit a request—there’s no “use it or lose it.”

Experts

Every person on our North American team is the best in the business. That includes your dedicated project manager, and every one of our developers, strategists, and designers. We only hire experts.

Site Analysis

We start by getting to know your site inside and out, from your code base to custom modules to security. This time together will set the stage for success. Outcomes include documentation and a customized plan with goals and checkpoints.

Staff Augmentation

Need an extra pair of hands? Consider us an extension of your team. The digital landscape is constantly evolving. That’s why you need access to experts who can ensure your site is up-to-date and running like a well-oiled machine.

Our support plans integrate strategy, design, and development to make sure that your website is working for you.

Our Services

  • Module upgrades
  • Bug fixes
  • Security patches
  • Development modifications
  • Updated content type/views
  • Design/theme modifications
  • CSS/HTML changes
  • Commerce updates
  • Performance enhancements
  • Google Analytics
  • Server administration
  • WordPress & Drupal Training

How It Works

Submit your request for support through our online ticket system or via phone or email.

You’ll hear from us within the hour to determine the priority and schedule the work.

If a solution can be reached in under three hours, we’ll get to work right away.

If we think it needs more than three hours of work, we’ll consult with you first.

Getting started?

Are you ready to build or rebuild a website?
Do you need help during crunch time?

We’re here for you.